Who do I contact regarding my order?

All order inquiries should be made to: [email protected]. Please do not DM or leave comments on the Instagram Page.

Direct Messages will have a slower response rate due to high volume of DMs. This is not the best form of communication as it is easy for your DM to get lost below all other messages.

How soon will I get a response?

Email response time is 48-72 business hours. Our team works M-F 8:00 AM – 4:00 PM PST. This does not include holidays.

Is there a number I can contact?

The best way to reach us is via email at info@shopstaysnatched.com.

How do I cancel my order?

We cannot cancel orders once they are placed. For cancelation inquiries, we may edit your order or store credit will be issued for a future purchase.

How do I get a refund?

We cannot process refunds back to the original form of tender. We can only process store credit.

Will I receive a prepaid shipping label?

We do not provide shipping labels at the moment. Shipping cost must be covered by the customer.

How should I ship my item?

When returning an item, we recommend using USPS Flat Rate Shipping or First Class Package as it is the most affordable shipping option.

I received the wrong item and need to send it back, am I still responsible for return shipping?

Please contact us within 48 hours of receiving an incorrect item. We will instruct you on the best method to ship the item back to our facility.

Does my store credit expire?

Store credit does not expire and can be entered in the discount code box at checkout.

Where can I find my tracking number?

Once an order has fulfilled, you will receive a shipping confirmation email that includes your tracking number. We recommend checking your spam folder or contacting us if you did not receive a confirmation email.

What if I do not want to pay the re-shipment fee?

Your order will be cancelled and an e-store gift card will be issued to the email associated with your order.

How can I become an Ambassador?

Email us at [email protected] and place Ambassador in the subject line.

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